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Common Roles in ServiceNow

· 2 min read
Kaustubh Kulkarni

ServiceNow is a cloud-based platform that offers various tools and modules for IT service management, IT operations management, IT business management, and more. As the platform continues to gain popularity and adoption, there are various career options available in ServiceNow. Some of them are:

  1. ServiceNow Developer: ServiceNow Developers are responsible for developing and customizing applications, workflows, and integrations on the ServiceNow platform. They need to have a deep understanding of the platform and its capabilities.

  2. ServiceNow Administrator: ServiceNow Administrators are responsible for managing and configuring the ServiceNow instance. They need to have knowledge of ServiceNow modules, workflows, and integrations.

  3. ServiceNow Consultant: ServiceNow Consultants provide consulting services to clients who use the ServiceNow platform. They help clients with implementation, customization, and integration of the platform.

  4. ServiceNow Project Manager: ServiceNow Project Managers oversee ServiceNow implementation projects. They are responsible for planning, coordinating, and managing the project team.

  5. ServiceNow Architect: ServiceNow Architects design and develop solutions using the ServiceNow platform. They need to have a deep understanding of the platform and its capabilities and should have experience in designing solutions.

  6. ServiceNow Business Analyst: ServiceNow Business Analysts analyze business requirements and translate them into technical requirements for ServiceNow developers. They need to have knowledge of both business processes and the ServiceNow platform.

  7. ServiceNow Technical Consultant: ServiceNow Technical Consultants provide technical expertise to clients who use the ServiceNow platform. They help clients with implementation, customization, and integration of the platform.

  8. ServiceNow Trainer: ServiceNow Trainers provide training to users of the ServiceNow platform. They need to have in-depth knowledge of the platform and its capabilities.

These are some of the career options available in ServiceNow. However, it is important to note that these roles may require specific skills and certifications.